Frequently Asked Questions

How long is the return period?

The return period is 30 days from the date you receive your order.

How can I return my order?

You can return your order through customer service. Contact them, and they will guide you through the return process.

Can I exchange my product?

Yes, you can exchange your product if it is within the 30-day return period. Please contact our customer service for further assistance.

How long does it take to receive my refund?

On average, it takes 3-5 business days for your refund to be credited to your account after the return is received and processed.

Do I have to pay return shipping costs?

Yes, unfortunately, we do not reimburse shipping costs for returns. However, the purchase amount will be fully refunded after a successful return.

When can I not return my products?

You cannot return products if:

• They are damaged
• They do not meet the return conditions
• They are custom-made products
• They have been modified by the buyer
• They are hygiene-sensitive items
• They were purchased on sale

What if my set is missing parts?

If your MojiBricks set arrives with missing parts, you are eligible for a return or replacement. Please contact our customer service team at info@mojibricks.com with details and proof of the missing pieces, and we will assist you in resolving the issue.

Can I cancel my order?

Yes, you can cancel your order, but only within 30 minutes after placing it, as processing starts immediately.

Are there any shipping costs?

No, shipping to Italy is completely free.

How can I contact customer service?

If you have any questions, comments, or need assistance, you can reach our customer service team at info@mojibricks.com. Our dedicated team will be happy to help you.

Do you accept different payment methods?

Yes, we accept almost all payment options, including credit cards, Klarna, PayPal, and more. You can see the full list of available payment methods during the checkout process.