News and Updates

News and Updates - Mojibricks

At Mojibricks, we strive to offer you the best shopping experience. However, we understand that sometimes a product may not meet your expectations, and you may need to exchange or return it.

Returns and Exchanges within 30 Days

You have the right to exchange or return your order within 30 days of receiving your package. This means you have 30 days from the date of receipt to request a return. If more than 30 days have passed since you received the product, unfortunately, we cannot offer an exchange or refund.

Please note that sale items cannot be returned or exchanged.

To request a return, please contact us at info@mojibricks.com. Provide your order number, full name, email address or phone number, whether you want a refund or an exchange, and any photos of defects if applicable. Once we receive your request, our customer service team will forward it to the appropriate department for review and confirmation.

Return Policy:

• Returned items must be in the same condition as when received.
• Items must be unused, unassembled, in their original packaging with all labels intact. Otherwise, we reserve the right to deny the return in accordance with our terms and conditions.

Returns and Exchanges Are NOT Allowed in the Following Cases:

• The wrong product was chosen by the customer despite product details being available.
• Damages caused by the customer or issues related to shipping that are not MojiBricks' responsibility.
• If MojiBricks does not respond within 72 hours of a return request, the company reserves the right to refuse a return or refund.

Important Note:

We do our best to provide accurate product information, including detailed descriptions, specifications, and images. Personal opinions regarding color, texture, or aesthetic expectations are not considered valid reasons for returns.

• Color Variations: The colors of the products displayed on our website may slightly differ from the actual colors of the items. These variations are not considered defects.
• Subjective Perception: Personal expectations based on subjective preferences do not constitute a valid reason for a refund.

1. Exchanges

If the item you received does not match the one you ordered, you may exchange it for the correct product or another product from our website within 30 days of receiving the package. Return instructions will be sent via email when you contact us. The exchange will be processed once the returned item has been received and inspected at our warehouse.

Exchanges are not allowed if the customer selected the wrong product despite having access to product details.

2. Returns

You must return the item with a tracking code, which must be shared with us. This allows us to verify when the return arrives and process the refund immediately. Without a tracking code, we cannot track the shipment, and your refund request will be canceled.

Important:

• Return shipping costs are the customer's responsibility.
• We recommend choosing the most affordable shipping option with tracking.
• Refunds will be processed within 30 days of receiving the package at our warehouse.
• Refunds will be issued via the original payment method unless otherwise agreed.

Contact the Seller for a Dispute/Refund Request

If you intend to file a dispute or refund request with your bank or payment service provider, you must first contact the seller at info@mojibricks.com. You must inform the seller of the issue in writing and give them the opportunity to resolve it. If you do not receive a response within a reasonable time or if the issue is not resolved satisfactorily, you may consider initiating a dispute or chargeback request. By contacting the seller first, you provide an opportunity to resolve the issue quickly without third-party involvement.

We appreciate your understanding and hope you enjoy your shopping experience with MojiBricks.

Website: www.mojibricks.com
Contact: info@mojibricks.com